Migration Guide | MX Support Portal Platform Migration | Quick Start Guide

This video walkthrough covers everything you need to know about our move from Zendesk to Pylon Labs. We’ve streamlined our support experience to be faster, more secure, and more collaborative.

In this video, you will learn about:

• Passwordless Login: How to access the portal using a secure One-Time Passcode (OTP).

• New Ticket Terminology: A breakdown of updated statuses like "On-You" and "On-MX."

• Submitting Requests: How to use ticket form templates to provide the right information upfront.

• User Administration: A look at how organization admins can manage team access and enable "Global View" visibility.

Quick Tip: Update your email filters and parsers to recognize our new unified support address to ensure you never miss a critical update.