Requesting Configuration Changes or Institution Updates

If you need a client configuration change or want to report an institution-related update, send a detailed request with the exact change needed and any supporting context.

Examples of eligible requests

• Updating configuration values related to your implementation

• Reporting institution name, logo, or URL issues

• Requesting review of institution setup concerns

• Questions about whether a specific institution update can be supported

How to request these changes

In the ticket submission portal select Create Ticket, and then select Client Rebrand Request.

What to include

• Your company name

• Description of the requested change

• Why the change is needed

• Any deadlines or business impact

• Screenshots, URLs, or institution examples where relevant

Tip: If your request involves a financial institution website or login experience, include the exact URL and a description of what changed.

What to expect

MX will review the request and determine whether the issue can be handled directly, needs additional information, or requires deeper review.