Getting Technical Help with the MX API or Integration

If you are troubleshooting an MX API, integration, webhook, or implementation issue, the best way to get help quickly is to provide clear technical details when you open your request.

Best practice: The more specific your request is, the faster MX can investigate.

Use this article when

• An API call is not working as expected

• You are seeing latency, errors, or unexpected responses

• A webhook is not behaving correctly

• You need help determining whether an issue is in your system, MX, or a data provider

Include these details

• Client GUID or relevant account identifier

• Endpoint or feature involved

• Timestamps for the issue

• Request and response details, if available

• Error messages or screenshots

• Steps to reproduce the behavior

Helpful related resources

• docs.mx.com for product and API documentation

• Your support portal for submitting technical tickets

Tip: If the issue appears to be caused by your own application logic, authentication setup, or missing logs, MX may ask you for more implementation details before investigation can continue.